Gardeners Camberwell Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Camberwell provides gardening and related services to residential and commercial customers. By booking or receiving any service from Gardeners Camberwell, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Gardeners Camberwell, the gardening service provider.

Customer means any individual, business or organisation that requests, books or receives services from the Company.

Services means gardening, landscaping, garden maintenance, hedge trimming, lawn care, planting, clearance and any other services provided by the Company as agreed with the Customer.

Service Area means the main operating area of the Company, focused on Camberwell and surrounding localities.

Booking means any request for Services that is accepted and confirmed by the Company, whether made by telephone, online form, or in writing.

2. Scope of Services

The Company provides gardening and related outdoor services within its Service Area. Specific Services to be carried out will be described in the booking confirmation or agreed quotation. The Company reserves the right to amend or refuse Services where conditions on site make the work unsafe, impractical or significantly different from the description originally provided by the Customer.

Any images, descriptions or examples of work shown in promotional materials are for illustrative purposes only. Actual results will depend on the condition of the garden, seasonal factors and other variables outside the Company s control.

3. Booking Process

3.1 Requesting a booking

Customers may request a booking by contacting the Company and providing accurate information about the property, access, garden condition, type of work required and preferred dates and times. The Company may request photographs or additional details before confirming a booking.

3.2 Quotations

Where possible, the Company will provide either a fixed price quotation or an hourly rate estimate based on the information supplied. All quotations are subject to revision if the information provided by the Customer is incomplete, inaccurate, or if site conditions differ materially from what was described.

3.3 Acceptance of booking

A booking is only confirmed when the Company issues an explicit confirmation, which may be by message, written note or verbal agreement with clear date, time and service details. The Company reserves the right to refuse or cancel any booking where it reasonably considers the work unsuitable, unsafe, or outside its service capabilities.

3.4 Access requirements

The Customer is responsible for ensuring adequate access to the garden or outdoor space at the agreed time. This includes providing any keys, codes or instructions required to enter the property or relevant areas. If access cannot be gained, the Company may treat the visit as a late cancellation and apply the cancellation terms set out below.

4. Customer Responsibilities

The Customer must ensure that

The garden and surrounding area are safe for work, including the removal or secure storage of hazardous items and ensuring pets and children are kept away from working areas.

Any known underground services or structures such as cables, pipes or irrigation systems are clearly identified and communicated to the Company in advance.

Parking arrangements are available where reasonably possible, and any restrictions are communicated prior to the visit.

The Customer has authority to request the Services for the property, whether as owner, tenant or authorised representative.

Failure to meet these responsibilities may lead to additional charges, delays, or cancellation of the visit in line with these Terms and Conditions.

5. Pricing and Payment Terms

5.1 Rates and charges

Services are charged on either a fixed price or time and materials basis, as agreed at the time of booking. The Company may apply minimum call out charges, which will be notified in advance. Any additional work requested on site that was not included in the original agreement may be subject to extra charges and may be carried out at the Company s discretion.

5.2 Payment methods

Accepted payment methods will be communicated by the Company. Payment is typically due on completion of the Services, unless otherwise agreed in writing. For larger projects, the Company may require a deposit or staged payments before commencement or during the course of the work.

5.3 Late or non payment

If payment is not received by the due date, the Company reserves the right to charge reasonable administrative fees and interest on overdue sums in accordance with applicable law. The Company may also suspend or cancel any further Services until outstanding payments are settled in full.

5.4 Price adjustments

The Company may review and update its standard rates periodically. Any changes will not affect confirmed bookings already accepted, except where the scope of work changes or the Customer has provided materially inaccurate information.

6. Cancellations and Rescheduling

6.1 Customer cancellations

If the Customer wishes to cancel or reschedule a booking, they must provide as much notice as reasonably possible. The Company may apply a cancellation charge where less than a specified notice period is given, particularly if the booking cannot be reallocated. The applicable notice window and any charges will be set out in booking communications or advised at the time of booking.

6.2 Company cancellations

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including severe weather, staff illness, accidents, or access issues. In such cases, the Company will offer the next available suitable appointment. The Company is not liable for any indirect or consequential loss arising from such changes.

6.3 Failure to provide access

Where the Company attends the property at the agreed time but cannot gain access or is unable to proceed due to Customer fault, this may be treated as a late cancellation and a call out or cancellation fee may be charged.

7. Service Standards and Limitations

The Company aims to perform Services with reasonable care and skill and to a standard consistent with professional gardening practices. However, gardening work is influenced by weather, soil conditions, pests and other environmental factors beyond the Company s control. As a result

No guarantee can be given regarding the long term survival of plants, lawns or trees, or the complete eradication of weeds or pests.

Time estimates are approximate and may change due to on site conditions or unforeseen complexity.

All performance and growth outcomes are dependent on ongoing Customer care and maintenance.

The Customer is encouraged to discuss any concerns with the Company as soon as possible so that reasonable adjustments or advice can be provided where appropriate.

8. Garden Waste and Environmental Regulations

8.1 Green waste handling

The Company will handle garden waste in accordance with relevant environmental and waste management regulations. Options for disposing of green waste, such as removal from site or use of customer provided bins or compost areas, will be agreed in advance where possible.

8.2 Waste removal charges

Removal of green waste from the property may incur additional charges, which will be indicated at the time of booking or as soon as the volume of waste can be reasonably assessed. Large quantities of waste or non garden waste may require separate arrangements and pricing.

8.3 Prohibited items

The Company is not responsible for removing hazardous materials, construction debris, household rubbish or any waste that falls outside the scope of standard garden waste, unless expressly agreed. If such items are discovered on site, the Company may refuse to handle them and may adjust the booking or charges accordingly.

9. Health and Safety

The Company takes health and safety seriously and expects Customers to support safe working practices. The Company may refuse to carry out or continue Services if

Conditions on site put staff, the Customer or third parties at risk.

There is evidence of aggression, abusive behaviour or harassment directed at staff.

There are dangerous animals, unsafe structures or other hazards that have not been addressed.

In such circumstances, the visit may be terminated and treated as a cancellation by the Customer, and charges may apply. The Company will comply with applicable health and safety requirements when using tools, machinery and chemicals, and will seek to minimise disturbance to neighbours and passers by.

10. Liability and Insurance

10.1 Limitation of liability

The Company will not be liable for any loss or damage arising from

Inaccurate information provided by the Customer.

Pre existing defects in plants, soil, structures or property.

Normal wear and tear or the inherent risks of gardening work.

Failure by the Customer to follow aftercare advice or instructions.

To the fullest extent permitted by law, the Company s total liability for any claim arising out of or in connection with the provision of Services is limited to the total amount paid by the Customer for those Services.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

10.2 Indirect and consequential loss

The Company will not be liable for any indirect, consequential or purely economic loss, including loss of profits, loss of enjoyment, loss of opportunity or loss of use, arising out of the provision or non provision of Services.

10.3 Insurance

The Company maintains appropriate insurance cover to support its operations. Details of cover can be provided on reasonable request.

11. Complaints and Service Issues

If the Customer is not satisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible, and in any event within a reasonable timeframe after completion of the work. The Company will investigate and, where appropriate, may offer to remedy the issue, provide guidance, or make another reasonable proposal. The Customer must allow the Company an opportunity to inspect and, where appropriate, rectify any alleged defects before engaging alternative providers or undertaking remedial work independently.

12. Intellectual Property

All designs, layouts, planting plans, creative concepts and written materials prepared by the Company remain the intellectual property of the Company unless expressly assigned in writing. The Customer is granted a licence to use any such materials only for the purpose of enjoying the Services at the property for which they were created.

13. Privacy and Data Protection

The Company will collect and use personal information, such as names, addresses and contact details, only as necessary to manage bookings, deliver Services and handle payments and customer communications. The Company will take reasonable steps to safeguard personal data and will not sell such information to third parties. Any sharing of data with trusted partners, such as payment processors, will be limited to what is required for delivering the Services and conducting legitimate business operations.

14. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. Updated terms will apply to new bookings made after the revised version has been published or otherwise communicated. Existing confirmed bookings will continue to be governed by the version of the Terms and Conditions in force at the time of booking, unless changes are required by law.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of Services by the Company.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions. No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach. These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior agreements, understandings or representations, whether oral or written.

By making a booking with Gardeners Camberwell, the Customer confirms that they have read, understood and agree to these Terms and Conditions.